Terms and Conditions

Terms and Conditions

Pizza Fiamma provides a delivery service to the restricted delivery region of South West London. If you are not located in one of our delivery areas, a message will show on-screen informing you.

Payment terms

The holder of the card used to make payment for the order should present this card upon receiving the order. Card payments are protected. Please note that our delivery drivers only carry utmost £10 in change, payment have got to be in £ (pounds) sterling.

Upon submitting the specific details of your order, it means you are making an offer to us to acquire the item(s) specified in your particular order form. We reserve the right to turn down your offer should it be essential.

In the case of Pizza Fiamma needing to give money back we will make an effort to credit your account within a very short time feasible.

Cancellation Policy

Clients are allowed to cancel an order by means of telephoning the store. You have the right to call off an order if:

1) The order was requested for
a particular delivery time in Advance and you have decided to call it off. This cancellation ought to be made clear to the store via telephoning at least 1 hour prior to its delivery time.

2) In the event of same day orders and deliveries,
the cancellation has to be within 15 minutes of placing an order and prior to the order becoming a "Faulty Order".

Pizza Fiamma will categorize a faulty order as any order which is annulled after food has been used to commence preparing the order. The consideration of whether an order is faulty or not will be entirely left in the charge of the store staff. Also reserving the right to withdraw any order, prior to or after acceptance, and will inform you instantly of any such cancellation.

For as long as cancellation of your order complies with the store's cancellation policy, you will not be charged for a cancelled order. Any payment made towards a cancelled order will generally be reimbursed using the same mode initially used by the client to pay for the order.
Any order cancelled later than the point in which the order befalls into a "Faulty Order" will be charged to the client and no compensation will be payable to the client.

The staff of the store in its exclusive judgment will conclude whether an order is a Faulty Order or not.


Side orders can be ordered only if they are available. In most cases, the Pizza Fiamma store staff will suggest a substitute for any unavailable item.

Even though every care is taken, some products may possibly contain nuts.

Lowest amount order value applies and you will be informed when you get to the basket if your order is lower than the minimum value.

Stuff like starters, drinks and desserts can only be delivered accompanying a main meal.

Offers, Promotions or Discounts

When you submit your order details, you possibly will hope to offer to buy the items specified in combination with a specific Pizza Fiamma offer, promotion or reduction. To take full advantage of this service you will need to enter the suitable offer, promotion or discount code together with your order details. These codes are presented on the menu and other stuff of promotional literature every now and then.

Any such order will be subject to the particular terms and conditions that comes with the offer, promotion or discount in question and will also be subject to availability. We reserve the right to decline or pull out any Pizza Fiamma offer, promotion or discount at any given time.

Delivery Times

Our aim is to give the best delivery service in the marketplace which consists of an exceptional repute for prompt delivery, thus; delivering orders at exactly the time quoted on acceptance of your order. Regrettably things do not at all times go according to plan and factors, like the weather and traffic conditions seldom prevent us from accomplishing this target.

Opening Times

our store opens between the hours of 11am to 3am

The very last internet order is taken at 2.45am and not a minute later

Our Contact details

Pizza Fiamma
234 Merton High Street
Wimbledon SW19 1AU
020 8540 2727 - 020 8543 9729